Saturday, March 18, 2006

The Job

What, you may ask*, does SuperKate do for 8 exciting hours at the front desk?

I shall tell you.

"Good morning, thank you for calling the [insert name of hotel here]. This is Kate, how may I direct your call?" "Hotel operator, this is Kate, how may I drect your call?" and, "Front Desk, this is Kate, how may I help you?" have become an integral part of phone technique so much so that I have to stop myself from saying such things when I answer the phone at home. I have started referring to everyone I know as "sir" and "ma'am". It's not pretty.

On a good day, I actually check a real person in without fucking up completely. And check real people out (though not in the fun way) without charging the wrong credit card. On a bad day I check the wrong VIP into the wrong suite (is it my fault the group of VIP's descended on me en mass when the supervisor and everyone who knew what they were doing had gone on break and Mr Smelly responded when I asked for Mr Buggy after Mr HairGel had done his very best to confuse the Hell out of me?).

Today I got to make key cards for 45 teenagers. After checking them each in individually because no one bothered to inform me that there was a group check-in feature in the PMS (property management system). I also got to restrict telephone and movie access in each of their rooms.

At least I get smoke breaks.

*Or not

2 Comments:

At March 19, 2006 10:20 PM, Blogger Unknown said...

Which hotel? So I could stay there and give you broom closet sex.

 
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